Plan FAQs
Is this an insurance plan?
No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products; you will pay the discounted rate at the time services are received.
How does a discount plan work?
First, you can find participating providers by using the "FIND A PROVIDER" page on this website or by calling (888) 866-3326. After confirming the provider's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.
Can I include dependents on my plan?
Yes, one of the wonderful features of our discount plans is that your entire household can receive the discounts, even children away at college!
Can I use my membership card when I travel away from home?
Yes, your Careington membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.
What providers can I go to?
You can find participating providers for the discount plan by visiting the "FIND A PROVIDER" page on this website or calling (888) 866-3326.
How long will it take me to get into the system after I sign up?
After you have successfully become a member, you will be entered into our system immediately. Simply call us at (888) 866-3326 to receive your member ID number. You'll receive your membership materials and membership cards by mail in about 7-10 business days.
How do I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (888) 866-3326 or email us at [email protected]. You will receive your membership materials and membership cards by mail in about 7 – 10 business days.
Can I go to a provider that does not participate?
You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.
There is not a provider close to my home. What do I do?
While some ZIP code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your ZIP code. You can refer a provider for participation in the network by visiting and selecting "NOMINATE A PROVIDER." The program administrator will contact the provider with information on how to apply to participate in the program. Because of the application and credentialing process, it may take 60 – 90 days before a provider is added to the network. Not all providers will agree to accept the discounted fees required by the program.
If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.
What if I don't have my membership card?
If you need a membership card, please call (888) 866-3326. For faster service, email us at [email protected].
What if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of the plan: Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.
What if I have a complaint about a provider?
Please submit all issues in writing, including a copy of your bill to:
Mailing Address:
We Need Healthcare, Inc.
Attention: Member Services
5398 School Rd
New Port Richey, FL 34652
Phone Numbers:
Phone: (888) 866-3326
Email:
Once I select a provider, am I assigned to that provider? How often can I change providers?
Another great feature of the discount plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call (888) 866-3326 for help finding participating providers or visit the "FIND A PROVIDER" page on this website.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.
How do I cancel my membership?
Cancellations are accepted over the phone at (888) 866-3326.
Mailing Address:
We Need Healthcare, Inc.
Attention: Member Services
5398 School Rd
New Port Richey, FL 34652
Phone Numbers:
Phone: (888) 866-3326
Email:
Telemedicine FAQs
Do I talk to real doctors?
Yes. Telemedicine members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, you will be connected with a doctor licensed in your state.
What are some of the common conditions telemedicine treats?
Common conditions include sinus problems, respiratory infections, allergies, urinary tract infections, cold and flu symptoms and many other non-emergency illnesses.
Can telemedicine handle my emergency situations?
Telemedicine is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Can I use telemedicine when I travel away from home?
Yes, you can use telemedicine from anywhere you have a phone.*
*DialCare Telemedicine is available anywhere in the U.S.
How can I get additional membership cards?
If you need additional cards for your household, or have lost your card, please call Member Services at (844) 636-6845. We will be happy to send additional cards to you.
How will my purchase appear on my credit card statement?
Your statement will have a charge from "Careington International" for the purchase amount of your plan.
What if I have a complaint?
If you would like to file a complaint regarding your plan membership, you must submit your complaint in writing to: Careington International Corporation, P.O. Box 2568, Frisco, TX 75034. You have the right to request an appeal if you are dissatisfied with the complaint resolution. After completing the complaint resolution process, if you remain dissatisfied you may contact your state insurance department.